Refund Policy

Scope

This policy explains how [CLINIC_NAME] handles cancellations and refund requests for services purchased or booked with the clinic. Read it together with the conditions communicated before your booking or purchase.

This website does not accept payments, so there are no website payments to refund. For payments made directly to the clinic, contact us using the details below.

Cancelling or changing an appointment

To cancel or request a change, contact [PRACTICE_EMAIL] or [PRACTICE_PHONE].

• Cancellation notice: [CANCELLATION_NOTICE_PERIOD]

Late cancellation or missed appointment charges:

[LATE_CANCELLATION_AND_NO_SHOW_TERMS]

Any applicable charge must be explained before the booking is agreed and remains subject to applicable law.

Deposits and advance payments

[DEPOSIT_AND_ADVANCE_PAYMENT_TERMS]

If we cancel

If the clinic cancels a prepaid appointment and the service has not been provided, you may choose an available replacement appointment or a refund of the amount paid for that cancelled service, subject to any additional rights under applicable law.

Services already provided

If you have concerns about a service, please contact us so we can investigate. Refund requests will be considered in light of the circumstances, the terms agreed, and applicable law. This policy does not restrict rights relating to services that were not supplied as agreed.

Packages and unused sessions

[PACKAGE_AND_UNUSED_SESSION_TERMS]

Terms for specific purchases

Clinical services

[CLINICAL_SERVICE_PURCHASE_TERMS]

Withdrawal from distance purchases (EEA and UK)

[EU_UK_WITHDRAWAL_INFORMATION_AND_PROCESS]

Duplicate or incorrect payments

Please contact us if you believe a payment was duplicated or charged incorrectly. We will investigate and arrange reimbursement of any confirmed overpayment.

How to request a refund

Email [PRACTICE_EMAIL] with your name, booking or receipt reference, payment date, and a short explanation. Do not send full payment-card details or unnecessary medical information.

Processing refunds

Approved refunds will normally be returned using the original payment method unless another lawful method is agreed.

• Processing timeframe: [REFUND_PROCESSING_TIMEFRAME]

Any mandatory legal deadline takes priority. Your payment provider may need additional time to display the refund.

Mandatory cancellation and refund rights

This policy operates alongside rights provided by applicable law. It does not exclude or limit mandatory rights concerning cancellation, refunds, or services that were not provided as agreed.

Any statutory withdrawal or cooling-off right depends on the jurisdiction, the type of purchase, and applicable exceptions. Healthcare services, non-healthcare services, physical products, and digital content may be treated differently.

Terms applicable to your purchase will be provided before you commit to it.

Contact

• [CLINIC_NAME]
• [PRACTICE_EMAIL]
• [PRACTICE_PHONE]